Shipping policy
Shipping Policy
Last Updated: June 4, 2026
Welcome to Newox (managed by TESSARO PTY LTD). We are committed to delivering your smart coffee apparatus safely, efficiently, and transparently. We proudly offer Free Standard Shipping for all orders across Singapore, with absolutely no hidden fees or minimum purchase thresholds.
1. Order Processing & Handling Time
All orders placed on www.newox.shop are processed according to the following strict timeline:
- Handling Time: 1 - 3 business days (Monday to Friday, excluding Australian and Singaporean public holidays).
- Order Cut-off Time: 5:00 PM (SGT - Singapore Standard Time). Orders placed after 5:00 PM will begin processing the following business day.
- Dispatch Notification: As soon as your order leaves our fulfillment center, an automated shipment confirmation email containing your tracking details will be sent to your registered email address.
2. Shipping Estimates & Delivery Matrix
We focus exclusively on serving the Singapore market. Our domestic shipping matrix is entirely transparent:
| Destination | Shipping Method | Cost | Estimated Delivery Time |
|---|---|---|---|
| Singapore (All Regions) | Standard Tracked Shipping | FREE ($0.00 USD) | 7 - 16 Business Days |
*Please Note: "Business Days" do not include weekends or public holidays. While we make every effort to deliver within this window, transit times may occasionally be extended due to customs clearances, extreme weather, or regional logistical disruptions.
3. Shipment Tracking & Transparency
We believe in full visibility throughout the transit process:
- Once your package is scanned by our regional logistics partner, a trackable link will be provided via email.
- You can monitor your delivery status in real-time by clicking the link or entering the tracking number directly on our website.
- Please allow 24-48 hours for the carrier to update the initial tracking status online.
4. Taxes, Import Duties & Currency
Because Newox operates as a cross-border e-commerce brand, please review the fiscal structure below:
- Currency: All prices, shipping documentation, and checkouts are transacted in United States Dollars (USD).
- Import Fees & GST: For orders shipped into Singapore, packages with a total value exceeding local customs thresholds may be subject to local Goods and Services Tax (GST) or import duties. These charges are mandated by the Inland Revenue Authority of Singapore (IRAS) and are the sole responsibility of the customer at the time of delivery. Newox does not collect or subsidize these fees.
5. Delivery Addresses & Customer Responsibility
To avoid delivery failures, please ensure accuracy during checkout:
- We require a complete and correct physical delivery address. We cannot ship to international military addresses (APO/FPO) or temporary P.O. Boxes.
- Newox cannot be held legally or financially responsible for packages that are misdelivered, lost, or returned to our warehouse due to incorrect, incomplete, or invalid shipping details provided by the customer.
- If a package is returned to us due to an insufficient address, the customer will be contacted to provide a corrected address and may be responsible for subsequent re-shipping costs.
6. Lost, Stolen, or Damaged Packages
If your package arrives visibly damaged, or if the tracking status indicates "Delivered" but you have not received it, please contact our support team at support@newox.shop within 48 hours. We will initiate a formal investigation with the postal courier. Please retain all shipping labels, original exterior boxes, and damaged items as physical evidence for the claim process.
7. Legal Corporate Disclosure
This Shipping Policy is managed and verified under the legal jurisdiction of our parent enterprise. For full transparency under consumer law:
- Brand Name: Newox
- Corporate Owner: TESSARO PTY LTD
- Australian Company Number (ACN): 697 269 846
- Registered Address: 284 Pakington St, Newtown VIC 3220, Australia
- Customer Service Email: support@newox.shop
- Corporate Hotline: +61 494 588 078