Privacy policy

Welcome to www.newox.shop (the "Site"). The Services, products, and online platform provided on this storefront are owned, executed, and operated by TESSARO PTY LTD (ACN: 697 269 846), a registered proprietary company incorporated in Victoria, Australia, trading under the brand name Newox.

This Privacy Policy outlines how TESSARO PTY LTD ("we", "us", or "our") collects, processes, utilizes, and discloses your personal data when you visit, interact with, make a transaction from our Site, or otherwise communicate with our customer support infrastructure. In full alignment with the Singapore Personal Data Protection Act (PDPA) and the Australian Privacy Act 1988, we maintain the highest standard of data transparency and user security.

By utilizing any of our Services, you acknowledge that you have read and comprehended the collection, processing, and storage practices defined herein.

1. Personal Information We Collect and Process

We collect and process specific categories of identifiable personal information depending directly on how you navigate our store and utilize our services:

  • Contact and Demographic Identifiers: Your legal first and last name, geographical shipping address, billing address, active email address, and verified telephone number.
  • Financial and Transactional Data: Encrypted payment card details (Visa, Mastercard, Amex), bank account confirmation indicators, secure payment confirmations, and detailed purchase records including items viewed, cart actions, and completed order history. All financial transactions are managed securely in United States Dollars (USD).
  • Account Credentials: Secure user names, encrypted access passwords, security account settings, and personal shopping preferences.
  • Device and Network Analytics: Automatically collected information regarding the electronic hardware used to access our site, including your localized IP address, unique browser configuration tokens, operating system profiles, and generalized network interaction timestamps.
  • Customer Support Communications: Any specific text, digital imagery, or analytical information you provide voluntarily when submitting a support ticket to our help desk at support@newox.shop.

2. Methodologies of Data Collection

We source your private data through three primary avenues:

  1. Direct User Submission: Information you explicitly type into our forms when setting up a customer profile, filling out checkout fields, or communicating directly with our agents.
  2. Automated Electronic Capture: Information cataloged automatically through tracking components, server logs, and web cookies as you traverse the digital layout of our Shopify-powered infrastructure.
  3. Third-Party Integrations: Data synced via our verified service providers, payment processing networks, and global logistics channels to facilitate full commercial operational integrity.

3. Purpose and Application of Personal Data

TESSARO PTY LTD limits the use of your data exclusively to legitimate business execution parameters:

  • Fulfillment of Commercial Contracts: To verify your USD payment authorized through Shopify Payments, process invoice data, coordinate localized shipping logistics to your Singapore destination, and administer automated order tracking links.
  • Systemic Security & Fraud Prevention (Critical): To authenticate active user sessions, screen transactions for localized cross-border financial risk, counter unauthorized account takeovers, and maintain a protected, encrypted browsing experience via verified SSL channels.
  • Operational Correspondence: To send transaction confirmations, update you on structural service changes, and provide technical resolution strategies via customer support channels.
  • Regulatory and Legal Mandates: To comply with financial accounting obligations, respond to lawful law enforcement subpoenas, and uphold applicable regional consumer protection statutes.

4. Disclosure of Personal Information to Third Parties

We do not trade, sell, or rent your private information. We share data only with recognized partners critical to executing our services:

  • Platform Infrastructure: We disclose data to Shopify Inc., our primary hosting and e-commerce software architect, which handles data processing across global secure cloud facilities.
  • Financial Processing Gateways: Encrypted data is transmitted directly to banking and payment processors to complete transactions securely.
  • Fulfillment & Courier Networks: Delivery addresses and localized contact points are shared strictly with our shipping networks to ensure accurate standard tracked delivery across Singapore.

5. International Data Transfers and Cross-Border Frameworks

Because Newox operates under a cross-border e-commerce framework managed by an Australian parent entity serving the Singapore consumer market, your personal data will routinely be transmitted across national borders. Data collected in Singapore is stored and processed on secure servers maintained by Shopify and our affiliates in Australia, the United States, and other global operational hubs. We ensure that all cross-border data handlers utilize industry-recognized encryption protocols and contractual standard safety clauses equivalent to the security expectations of the Singapore PDPA.

6. Data Security and Retention Windows

While no digital data deployment can claim flawless protection, we maintain industry-leading physical, technical, and administrative defenses to secure your information. We retain your personal files only as long as mathematically and legally necessary to fulfill order execution records, satisfy tax audit tracking mandates, resolve civil transaction disputes, and maintain secure operational data logs.

7. Statutory Rights and User Autonomy

Depending on your residency laws, you hold clear entitlements regarding your personal files. Under Singaporean and Australian data privacy acts, you possess the following rights:

  • Right of Access & Correction: The right to demand a clear transcript of the personal metrics we hold regarding your identity and request instantaneous rectifications of any inaccurate data fields.
  • Right of Erasure/Deletion: The right to demand that we permanently wipe your historical personal data from our active customer directories, subject to outstanding statutory accounting records.
  • Communication Choices: You can opt out of any promotional newsletters by clicking the "Unsubscribe" anchor point embedded at the base of our emails. Systemic service notices (such as USD order confirmations) will remain unaffected.

To invoke any of these structural data rights, please coordinate your formal request with our privacy compliance desk using the contact credentials detailed below.

8. Corporate Privacy Contact Profile

For explicit questions regarding our cryptographic protection methodologies, this Privacy Policy, or to submit a formal data access inquiry, please reach out to our corporate compliance team:

  • Online Brand: Newox
  • Legal Managing Firm: TESSARO PTY LTD
  • Australian Company Number (ACN): 697 269 846
  • Customer Protection Email: support@newox.shop
  • Corporate Telephone: +61 494 588 078
  • Physical Registered Office: 284 Pakington Street, Newtown, VIC 3220, Australia