Payment Policy

1. Accepted Payment Methods

At Newox, we provide a secure and seamless checkout experience through Shopify Payments. We accept the following trusted payment methods for all transactions:

  • Credit/Debit Cards: Visa, Mastercard, American Express, and UnionPay.
  • Digital Wallets: Google Pay, and Shop Pay.

2. Transaction Currency (USD) & Cross-Border Disclosures

  • Settlement Currency: Please note that all transactions, invoices, and financial operations on www.newox.shop are processed exclusively in United States Dollars (USD).
  • Singapore Customers: For our valued customers residing in Singapore, although your local currency is Singapore Dollars (SGD), the final checkout settlement amount will be calculated, displayed, and charged in USD.
  • Exchange Rates & Bank Fees: If your credit card, debit card, or bank account is denominated in SGD, the final charged amount will be converted into USD by your financial institution using their prevailing exchange rate. Newox (managed by TESSARO PTY LTD) is not responsible for any foreign transaction fees, currency conversion fees, or exchange rate differences charged by your bank or card issuer.

3. Price Transparency & Anti-Hidden Fee Guarantee

In adherence to strict global merchant guidelines, we guarantee absolute transparency in our checkout workflow:

  • No Hidden Fees: The price listed on the product page is the exact base price you will pay at checkout. No unexpected service fees will be added.
  • Free Shipping: We offer  Free Standard Shipping to all regions across Singapore, meaning your shipping cost at checkout will always display as $0.00 USD.
  • Import Duties & Local Taxes: All applicable customs duties, clearance fees, or local import taxes (if mandated by the Inland Revenue Authority of Singapore) are the sole responsibility of the customer and are not included in the USD product price.

4. Payment Security & PCI Compliance

Your financial security is our highest operational priority. We utilize industry-leading security protocols to safeguard your data:

  • Our checkout ecosystem is fully **PCI DSS Level 1 compliant**, meeting the absolute highest industry security standards for payment card data processing.
  • We utilize advanced **SSL (Secure Sockets Layer)** cryptographic encryption to protect your personal identity and financial metrics during data transmission.
  • Data Minimization: TESSARO PTY LTD does not store, log, or have access to your full credit card numbers. All sensitive transaction data is handled directly by encrypted, audited secure third-party payment gateways.

5. Billing Statement Information

To avoid processing delays or fraud flags, please ensure your billing address matches the exact information on file with your credit card statement. Successful charges will appear on your financial bank statement under the descriptor: Newox or Tessaro Pty Ltd.

6. Contact for Billing Inquiries

If you discover any discrepancy, have questions regarding a charge on your statement, or require assistance with an order payment, please contact our financial compliance desk immediately:

  • Brand Storefront: Newox
  • Legal Operating Entity: TESSARO PTY LTD
  • Australian Company Number (ACN): 697 269 846
  • Billing Support Email: support@newox.shop
  • Corporate Hotline: +61 494 588 078
  • Registered Corporate Address: 284 Pakington St, Newtown VIC 3220, Australia