Contact information

Thank you for choosing Newox. We are committed to providing exceptional customer service and full operational transparency to our valued coffee community in Singapore. Whether you have pre-purchase questions regarding our precision smart coffee gear, require assistance tracking an existing order, or need comprehensive technical support, our dedicated team is here to help.

1. Direct Customer Support Channels

For immediate assistance with product configurations, shipping inquiries, or return requests, please reach out via our verified channels:

  • Customer Support Email: support@newox.shop (We maintain a strict commitment to reviewing and responding to all electronic inquiries within 12 to 24 hours, Monday through Friday).
  • Customer Support Hotline: +61 494 588 078 (International rates may apply based on your local carrier service).
  • Standard Operating Hours: Monday through Friday, 9:00 AM – 6:00 PM (SGT - Singapore Standard Time). Our support desk is closed on weekends and recognized regional public holidays.

2. Corporate Registration & Legal Identity

In compliance with international e-commerce commercial transparency protocols, the Newox digital storefront and trademark are legally owned, managed, and executed by our registered parent enterprise:

  • Official Brand Name: Newox
  • Legal Entity Name: TESSARO PTY LTD
  • Company Structure: Proprietary Limited Company (Limited by Shares)
  • Australian Company Number (ACN): 697 269 846
  • Country of Incorporation: Australia (State of Victoria)

3. Registered Physical Address

All formal corporate inquiries, legal documentation, or certified administrative correspondence should be directed to our legally declared business residence:

TESSARO PTY LTD (Newox)
284 Pakington St,
Newtown, VIC 3220,
Australia

*CRITICAL NOTICE REGARDING PRODUCT RETURNS: Please do not ship any physical merchandise or returned products directly to the administrative address listed above. TESSARO PTY LTD administrative offices are not equipped to process warehouse inventory returns. Any package sent to this address without a prior authorized Return Merchandise Authorization (RMA) number will be systematically rejected. For detailed instructions on returning a product, please review our official Return and Refund Policy or contact our team directly at support@newox.shop.